SendIt support

Get help connecting your accounts, publishing a post, or setting up SendIt in your AI assistant.

Contact us

Email the SendIt support team with a description of the issue.

Include your SendIt account email, the platform or AI assistant you are using, and the error message or approximate time the issue occurred.

A screenshot can help us understand what you saw.

Keep passwords, API keys, and access tokens out of your message and screenshots.

Open your SendIt dashboard and check the account's connection status.

If authorization has expired, reconnect the account and finish the platform's permission screens.

Some platforms require a business account, creator account, Page, or channel before they allow publishing.

Check the platform connection guides for your account type.

Read the result for each target platform and check whether the post already appeared before retrying.

Validate the content and confirm that your media format and post length meet the platform limits.

For a scheduled post, check its status and scheduled time in the dashboard.

If the issue continues, send us the post or schedule ID and the error message.

Follow the OpenAI plugin setup guide to connect with OAuth.

If SendIt asks you to sign in again, complete the connection flow and then request your connected accounts to check access.

Tell us whether you installed the plugin from its public repository, used a custom MCP connection, or used the CLI.

Read our privacy policy for information about the data SendIt processes and your data rights.

Privacy requests can be sent to privacy@infiniteappsai.com.